GameGuard Return Policy
GameGuard makes every effort to ensure all orders are correctly picked and packed. It is the responsibility of the customer to check for discrepancies or defects in an order before any alterations or embellishments are made.
All claims for shortages or damages must be made within 7 days of receipt of merchandise. Please note, it is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on any orders drop-shipped to 3rd party location.
At GameGuard, we stand behind all of our products. Should you encounter a manufacturer’s defect, please submit a claim knowing that a sample may be required. Damaged merchandise must have tape placed over the flaw prior to it being returned for inspection.
Requests to return unwanted merchandise, cancelled orders and returns due to customer error must be submitted within 14 days of receipt for approval. These returns are subject to a 15% restocking fee plus applicable shipping charges.
After 14 days, merchandise is not returnable.
Altered or decorated items, excluding irregulars, are not returnable.
Written claims must be submitted either by fax to 940.464.7682 or by email to
claims@GameGuard.net. To expedite the return process, please be sure to include your Sales Order or Invoice number. You should expect to receive a response from us within two business days.
When appropriate, GameGuard will issue a Return Authorization. Returns must be accompanied by the Return Authorization number which must appear on the outside of the package. All returns must be prepaid. No returns will be accepted without a Return Authorization. Any returns made without an RA will be refused and returned to the sender at the sender’s expense. Return Authorizations are valid for 14 days from date of issue, if merchandise is not received within the 14 day window the Return Authorization will become Void.
All refused orders are subject to a 15% restocking fee plus applicable shipping charges.