At GameGuard, we make every effort to ensure all orders are correctly picked, packed, and shipped. The Customer is responsible for checking the product received for discrepancies or defects.
GameGuard is not liable for discrepancies after alterations or embellishments to the product.
GameGuard allows a 14-day window from the ship date to submit claims for shortages or damaged merchandise. The Buyer is responsible for verifying the accuracy of style, color, size, and quantity on any orders drop-shipped to a 3rd party location.
If you encounter a manufacturer's defect, please submit a photo of the damaged merchandise with a label or tape near the flaw and email it to Claims@GameGuard.com.
Customers must submit requests to return unwanted merchandise or products received due to customer error. These must be submitted within 14 days from the ship date and are subject to a 15% restocking fee plus applicable shipping charges. After 14 days, GameGuard merchandise is not returnable.
To submit a claim, email Claims@GameGuard.com and include your Sales Order or Invoice Number in the subject line to expedite the returns process.
When appropriate, GameGuard will issue a Return Authorization, which must appear outside the package. Freight must be prepaid.
Return Authorizations are valid for 14 days from the date of issue. Product not returned within the 14-day window will void the Return Authorization.
GameGuard will refuse any returns made without a Return Authorization returned to the sender at the sender's expense.
Customer-refused orders are subject to a 15% restocking fee plus applicable shipping charges.
Although we do our best to ensure that colors remain uniform from one production to the next, dyeing fabric has a human component. There is a level of tolerance for color variation. GameGuard closely monitors color variances, but we cannot refund or exchange merchandise due to dye lot variances.
Thank you for your consideration and your continued support of GameGuard.
