GameGuard Dealer + Distributor Return Policy
At GameGuard, we make every effort to ensure all orders are correctly picked, packed, and shipped. It is the responsibility of the Customer to check the product received for discrepancies or defects.
GameGuard is not liable for discrepancies after alterations or embellishments to the product.
GameGuard allows a 14-day window from the ship date to submit claims for any shortages or damaged merchandise. The Buyer is responsible for verifying the accuracy of style, color, size, and quantity on any orders drop-shipped to a 3rd party location.
At GameGuard, we stand behind our products. Should you encounter a manufacturer's defect, please submit a photo of the damaged merchandise with a label or tape placed near the flaw and email it to Claims@GameGuard.net.
Requests to return unwanted merchandise or product received due to customer error must be submitted within 14 days from the ship date and are subject to a 15% restocking fee plus applicable shipping charges.
After 14 days, GameGuard merchandise is not returnable.
To submit a claim, please email Claims@GameGuard.net and include your Sales Order or Invoice Number on the subject line to expedite the returns process. GameGuard will respond within five business days.
When appropriate, GameGuard will issue a Return Authorization, which must appear outside the package. Freight must be prepaid.
Return Authorizations are valid for 14 days from the date of issue. Product not returned within the 14-day window will void the Return Authorization.
Any returns made without a Return Authorization will be refused and returned to the sender at the sender's expense.
Customer refused orders are subject to a 15% restocking fee plus applicable shipping charges.
Although we do our best to ensure that colors remain uniform from one production to the next, there is a human component to dyeing fabric. As with any apparel manufacturer, there is a level of tolerance for color variation. GameGuard closely monitors color variances, but we cannot refund or exchange merchandise due to dye lot variances.
Thank you for your consideration and your continued support of GameGuard.